Estimated Duration of Delivery
The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.
In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.
Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.
Austrian Postal Service
In Austria your order will be delivered by Austrian Post. If you order by Friday 13:30 o'clock and the ordered products are in stock, your order will be processed the same day. After dispatch the Delivery in 1 - 2 working days
Immediately after the successful entry of the order, you will receive a confirmation via mail. On the evening of the day of dispatch, you will then receive the dispatch confirmation with your personal tracking number. This allows you to track your parcel accordingly.
Depending on the shipping option you have chosen, the parcel tracking data may not yet reflect the latest status at the time you receive this email and the update may take up to 48 hours.
The estimated delivery date of your order will be displayed next to each product and also in the shopping cart.
You can find more information about the services for receiving packets here.
Of course, our delivery services always try to deliver the consignment as quickly as possible. Nevertheless, please understand that there may be delays in delivery from time to time, mostly due to weather or traffic conditions.
We care about the environment, and so should you!
The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage.
Our boxes are made from pure carton and can be disposed of in waste paper refuse.
Delivery of Bulky Items
Bulky items are generally delivered via a mailing department (freight forwarder). In principle, items are delivered to the curb of the specified address. Delivery only occurs after an appointment has been scheduled. The freight forwarder will be in contact with the recipient telephonically.
Our goods are dispatched from Austria which is part of the European Union. For orders placed within the European Union, VAT is included in the total purchasing price. Thus the movement of goods is exempt from any additional customs and tax duties within the European Union.
Goods being shipped to Helgoland, the Canary Islands and Åland may incur additional taxing and custom duties as a result of special trade agreements that are in place.
If the order exceeds 70kg, the cost of the additional weight is added. This means that if the order weighs 80kg, the cost is the sum of 70kg plus 10kg. For example, if the order weighs 143kg, the amount to be paid is the cost of 70kg plus 70kg plus 3kg.
With our logistics partners we offer you, in addition to the standard shipping methods, the possibility of express delivery. Products that are in stock and ordered by Friday 13:30 o'clock can be sent express at your request. This means that you will receive your parcel in all European conurbations on the very next working day!
Products that are not in stock can also be delivered by express. Delivery will be made as soon as the products are in stock.
You will find the selection for express ordering in the ordering process - here you will be offered this option. (Unfortunately, this service is not available for all countries.) The surcharge for express delivery is individual depending on the delivery location.